Senior Manager

Responsibilities

• Administer and operationally manage employee benefits programs daily.
• Own hands‑on process ownership ensuring accuracy and efficiency in benefits delivery across health insurance, voluntary benefits, retirement plans, wellness initiatives, and leave programs.
• Manage day‑to‑day benefits administration processes and systems.
• Coordinate vendor relationships and serve as primary point of contact for benefits providers and third‑party administrators.
• Oversee annual benefits enrollment processes, including system setup, employee communications, and troubleshooting support.
• Maintain accurate, consistent, and up‑to‑date benefits procedures and documentation across all benefit programs.
• Guide complex cases and escalated employee inquiries to support the benefits team.
• Lead the Benefits COE delivery team by prioritizing workloads, assigning tasks, and ensuring consistent execution of responsibilities.
• Implement process improvements to streamline benefits administration and enhance service delivery.
• Own the benefit invoicing process – review, audit, and process vendor invoices to ensure charges are supported and aligned with contractual terms and payment requirements.

• Bachelor’s degree in human resources, Business Administration, or related field required.
• Minimum 7 years of progressive hands‑on benefits administration experience with demonstrated process ownership and system proficiency; minimum 2 years of experience leading a team in the delivery of benefits programs.
• Strong working knowledge of Success Factors or other HRIS platforms.
• Proficiency in Excel, including pivot tables, VLOOKUP, formulas, and data management tools.
• Demonstrated experience managing benefits processes.
• Working knowledge of ERISA, COBRA, ACA, HIPAA, FMLA, and other federal and state benefits regulations with the ability to execute required compliance activities.
• Strong attention to detail with the ability to maintain accurate benefits records, audit system data, reconcile discrepancies, and generate standard reports.
• Solid understanding of federal and state benefits regulations with hands‑on experience processing compliance requirements and required notifications.
• Solid understanding of 401(k) administration processes including enrollment support, loan processing, and basic compliance tasks.
• Strong troubleshooting skills to resolve benefits issues, answer employee questions, and coordinate with vendors to address system or coverage problems.