HR Specialist, Research, Strategy & Solutions Outcomes; EXO

Position: HR Specialist, Research, Strategy & Solutions, Employee Experience & Outcomes (EXO)
Amazon's Employee Experience & Outcomes (EXO) organization exists to earn, drive, deliver and protect the trust between Amazon and its 1.5M+ workforce. Within EXO, the Research, Strategy & Solutions Team is EXO’s center of excellence for employee relations research, intelligence, proactive strategies/consulting and solutions. We are seeking a HR Specialist to join our team as an individual contributor reporting to the Research, Strategy and Solutions Leader.

The successful candidate will have a demonstrated ability to: (i) assess data, workplaces, behaviors, external trends, and relationships to identify risks and gaps in the work environment; (ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; (iii) influence leaders to gain alignment, support, and change; and (iv) work cross-functionally and globally to design and execute effective large-scale proactive strategies.

The HR Specialist will possess significant employee and labor relations expertise, excellent judgment, and highly developed analytical, research, and communication skills. The role emphasizes data-driven research, strategies and forward-looking trend analysis rather than reactive ER issues and/or investigations management. Key job responsibilities

Research & Trend Intelligence
• Design and maintain ongoing workforce research and trend-monitoring frameworks that detect emerging labor market shifts, geopolitical signals, and employee sentiment patterns
• Conduct competitive benchmarking to identify best practices and emerging risks
• Develop predictive risk models to anticipate ER challenges before they escalate
• Produce research outputs that inform strategic decision-making Risk Detection and Mitigation
• Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
• Synthesize workforce data, labor-market intelligence, and employee sentiment to surface emerging risks and opportunities Data Analysis & Strategic Insights
• Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations
• Define and measure success of programs through clear KPIs and research-backed evaluation frameworks Cross-Functional Leadership & Partnership
• Partner with cross-functional teams including Internal Communications, Public Policy, Public Relations, Legal, Human Resources, and Operations to develop and implement comprehensive strategies that align with organizational priorities
• Lead research initiatives that inform policy decisions and public-facing communications Program & Project Delivery at Scale
• Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline employee experience
• Translate research findings into scalable mechanisms and programs for entire networks

Communication & Executive Influence
• Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
• Present research findings and strategic recommendations to senior leadership with clarity and impact
• Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results Problem-Solving & Ambiguity Management
• Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
• Challenge current practices and industry status quo to generate creative mechanisms that bring about large-scale solutions A day in the life

This role may also be based at one the…