Sr. HR Business Partner, AWS Cloud Sales Center​/Scale

Sr. HR Business Partner, AWS Cloud Sales Center/ Scale

Job :  |  Services LLC

Amazon is seeking a strategic and solution-focused Senior HR Business Partner (HRBP) to power the trajectory of our business by ensuring we have the right talent mix, senior leadership, and capabilities to innovate and deliver exceptional customer experiences. In this role, you will serve as a leader of people and organizational strategy - accelerating business outcomes through diagnosis, development, and execution of integrated solutions.

You'll partner directly with the Cloud Sales Center (CSC), a high-velocity, digital-first go-to-market organization that drives customer acquisition and revenue growth rating through an inside sales model, the CSC leverages tight collaboration across Inside Sales, Demand Generation, Solutions Architects, Partner Sales, and Sales Strategy teams. The CSC is both a talent destination and engine for AWS, with a strong focus on developing and progressing early career talent through a standardized talent program and increasingly AI-driven capabilities.

You will partner with the NAMER leaders that own our Scale business, a high-velocity sales motion serving mid-market to early enterprise customers. Through dedicated coverage teams, a curated partner ecosystem, and always-on demand generation, we help a broad and diverse base of customers adopt cloud and AI faster - combining scaled reach with the ambition to become one of the fastest-growing segments in the business.

Every initiative you lead has direct impact on the success of these sales teams - and on the customers they serve.

• Leverage knowledge of the business, global landscape, and trends to tailor people-focused solutions that drive business outcomes
• Interpret key people metrics and trends, utilizing mechanisms to inspect and monitor risks
• Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making
• Partner with senior leaders to build customer-centric organizations that foster agility and empower frontline decision-making

• Assess both long-term and immediate senior leader talent needs to achieve business goals
• Develop strategies to build required senior leader skills and establish inclusive talent pipelines
• Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture
• Challenge senior leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions

• Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize employee experience
• Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies
• Influence and coach senior leaders as they build their teams' ability to navigate organizational changes
• Monitor and evaluate implemented changes to assess effectiveness and durability

• Build long-term inclusive workforce plans aligned with CSC business objectives
• Coach and support senior leaders in executing workforce plans and making resource allocation decisions
• Anticipate industry trends and talent needs, determining gaps in current and future capabilities
• Create talent goals and cadence with the Senior Leadership team, including OLR and succession planning processes
• Partner with talent acquisition to maintain early career talent pipelines

• Address employee relations issues with fairness, discretion, and sound judgment
• Support performance and compensation management with consistent, fair application across the organization
• Collaborate with central HR, site, and international HR partners on people priorities

Travel required:

10-15%

• Effectively influence senior leaders and peers without direct authority
• Build credibility through expertise and trusted relationships
• Persuade stakeholders using data-backed recommendations and compelling narratives

• Thrive in environments with incomplete information and competing priorities
• Navigate complex situations with multiple stakeholders during periods of significant organizational change

• Explore new GenAI tools, consider ethics, and measure effectiveness
• Apply security measures while experimenting with GenAI to…