CRM Developer

Overview

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn t just a job – it s a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

Mission-driven and technically skilled CRM Developer. This role is responsible for designing, building, and maintaining Salesforce solutions that support core organizational functions including Fundraising, Programs, and Operations. The CRM Developer brings strong hands-on experience with Salesforce Nonprofit Cloud, Experience Cloud, and other core Salesforce technologies, coupled with excellent problem-solving, communication, and collaboration skills. This is a cross-functional role supporting full project life cycles, from requirements gathering through deployment and support, with an emphasis on scalable architecture, technical quality, and alignment to mission outcomes.

Solution Design and Development

• Design, develop, and maintain Salesforce solutions to support business needs across fundraising, program delivery, and digital engagement.
• Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud, offering creative and practical solutions to complex requirements.
• Translate technical and business requirements into scalable, secure, and supportable solutions.
• Configure declarative features including Flows, validation rules, custom objects, reports, and dashboards.
• Develop using Apex, SOQL, Lightning Web Components, Visualforce, and other Salesforce tools to implement customizations, integrations, and automation.

Integration and Deployment

• Integrate Salesforce with external systems using REST/SOAP APIs, middleware platforms, or native connectors.
• Package and deploy software changes across environments, supporting version control and release management.
• Create and maintain comprehensive technical documentation, architecture diagrams, and configuration records.

Platform Configuration and Administration

• Build and configure Experience Cloud sites to engage donors, customers, partners, and other external audiences.
• Support Salesforce administration tasks including security settings, user permissions, and data integrity.
• Research Salesforce platform capabilities and emerging tools to provide gap analysis and solution recommendations.

Quality Assurance and Lifecycle Support

• Plan and execute unit testing, support QA testing, and resolve defects.
• Participate in Agile development processes including sprint planning, stand-ups, demos, and retrospectives.
• Collaborate with business analysts, project managers, technical…