ServiceNow SME

Overview

The Service Now SME will configure Service Now, Strategic Portfolio Management to quickly address Strategic Planning, Project Portfolio Management, Demand Management, Resource Management, Enterprise Architecture, Agile Management processes and evaluate both the office organization and the Service Now implementation to make recommendations to streamline delivery in conjunction with Cayuse management. This role will create Service Now strategy as well as perform hands-on configuration and development as part of an energetic and focused reorganization.

Leads integration with external tools as needed. Should be able to act as Service Now Architect when architect is unavailable.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Act as an engagement or workstream lead across all aspects of a Service Now SPM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Ability to communicate the configuration in both verbal and architectural design.
• Ability to build and foster client relationships and demonstrate value.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Provide guidance and industry leading practice expertise for Service Now SPM process implementations, including how specific business objectives can be met through process and technology transformation.
• Ability to communicate Technology Business Management (TBM) concepts as part of Service Now SPM efforts.
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources if needed.
• Ability to create high quality deliverables and project artifacts.
• Develop Service Now Architecture in conjunction with current Service Now Architect.
• Communicate past experience with Service Now Portfolio, Security best practices to current team to train on best practices.
• Provide critical information to Senior Management to include data collection, discovery, gap analysis, cost impact analysis, and process improvement for many projects/tasks and quarterly key performance indicator monitoring initiatives.
• Collaborate with intra- and inter-department resources and stakeholders to facilitate discussions and provide information dissemination in support of key mission initiatives.

• Other duties as assigned.

• Hands-on professional experience with Strategic Portfolio Management (SPM) a must
• Experience handling multiple projects at once.
• Experience taking over management of projects at different levels of completion.
• Experience in agile delivery model.
• Top Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum

Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience
• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant certifications.
• Experience working in government, defense, or security-related fields.
• Knowledge of ITIL, COBIT, or other IT service management and governance frameworks.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance;
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