CRM Developer

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

Mission-driven and technically skilled CRM Developer. This role is responsible for designing, building, and maintaining Salesforce solutions that support core organizational functions including Fundraising, Programs, and Operations. The CRM Developer brings strong hands‑on experience with Salesforce Nonprofit Cloud, Experience Cloud, and other core Salesforce technologies, coupled with excellent problem‑solving, communication, and collaboration skills. This is a cross‑functional role supporting full project life cycles, from requirements gathering through deployment and support, with an emphasis on scalable architecture, technical quality, and alignment to mission outcomes.

• Design, develop, and maintain Salesforce solutions to support business needs across fundraising, program delivery, and digital engagement.
• Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud, offering creative and practical solutions to complex requirements.
• Translate technical and business requirements into scalable, secure, and supportable solutions.
• Configure declarative features including Flows, validation rules, custom objects, reports, and dashboards.
• Develop using Apex, SOQL, Lightning Web Components, Visualforce, and other Salesforce tools to implement customizations, integrations, and automation.

• Integrate Salesforce with external systems using REST/SOAP APIs, middleware platforms, or native connectors.
• Package and deploy software changes across environments, supporting version control and release management.
• Create and maintain comprehensive technical documentation, architecture diagrams, and configuration records.

• Build and configure Experience Cloud sites to engage donors, customers, partners, and other external audiences.
• Support Salesforce administration tasks including security settings, user permissions, and data integrity.
• Research Salesforce platform capabilities and emerging tools to provide gap analysis and solution recommendations.

• Plan and execute unit testing, support QA testing, and resolve defects.
• Participate in Agile development processes including sprint planning, stand‑ups, demos, and retrospectives.
• Collaborate with business analysts, project managers, technical architects, and other developers to ensure solution alignment.

• Contribute to continuous improvement through peer reviews, shared best practices, and mentorship.
• Manage multiple priorities and timelines effectively in a fast‑paced environment.

This may include participation in ad hoc projects, cross‑functional initiatives, assisting with user training sessions or producing user‑facing documentation, supporting data migration efforts during organizational transitions, assisting with security audits or compliance reviews involving Salesforce or integrated systems, responding to ad hoc reporting or data extraction needs. Flexibility and adaptability are key to successfully fulfilling these responsibilities.