Senior Federal Deployment Manager

** Our Mission*
* At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

** Who We Are*
* In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

** Job Summary*
* ** Job Summary*
* The Xpanse Deployment Management team is pivotal to the success of our national security engagements. This role sits at the intersection of Sales, Product, and Engineering, focused on delivering maximum analytical value, ensuring strong product engagement, and driving customer success. As a Senior Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases.

Senior Deployment Managers will work with team members and executives across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between Product and our users.

** Key Responsibilities*
* + Train users on the technical functions of the Expander and ILI platforms

+ Conduct leadership briefings at customer sites to ensure understanding of Xpanse's capabilities and engagement progress

+ Define workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges

+ Embedding with the customer to maximize impact and operationalization

+ Drive user engagement and adoption; understanding the unique bureaucratic environments in which the user operates

+ Lead customer training with Xpanse products and services

+ Manage relationships with user-level and executive-level stakeholders

+ Provide analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI

+ Technical troubleshooting (in collaboration with Engineering team)

+ Serve as "customer advocate" with members of product management and engineering to improve our products

+ Solicit and documenting customer feedback using qualitative and quantitative methods

+ Writing and disseminating detailed engagement progress reports to relevant team members across the team

+ Work closely with Sales to facilitate contract renewals and customer expansions on products and services

** Qualifications*
* ** Required Qualifications*
* + 7+ years of experience in technical client engagement and/or technical intelligence analysis

+ Familiarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoption

+ Ability to systematically analyze challenges and drive measurable improvements in user adoption

+ Excellent communication and presentation skills, with proven ability to brief senior-level stakeholders and executives.

+ Demonstrated ability to challenge curiously and positively, learning and absorbing new technical domains quickly.

+ Proven track record of thriving in…