Sr. Customer Solutions Manager - Technical, Leo

Position: Sr. Customer Solutions Manager - Technical, Amazon Leo
This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Do you want to work to enable enterprises to transform their businesses with Amazon Leo? Sounds great. Tell me more.

We are seeking an experienced and self-starter to join as a Customer Solutions Manager (CSM). This role will serve as the post-sale primary point of contact for our enterprise B2B clients utilizing our satellite communications services. This role requires a unique blend of technical knowledge, industry expertise, and relationship management skills to ensure our customers maximize value from our satellite connectivity solutions across their operations, supply chains, and digital transformation initiatives.
Amazon Leo is redefining global connectivity. As a CSM, you will play a critical role in helping customers modernize infrastructure, increase resiliency and unlock new business models.

Key job responsibilities
Customer Relationship Management

• Serve as the trusted advisor and primary point of contact for assigned enterprise accounts across retail, media, energy, manufacturing, and other B2B sectors

• Build and maintain strong relationships with key stakeholders, from IT and operations teams to C-suite executives

• Conduct regular business reviews to assess customer satisfaction, usage patterns, and growth opportunities

• Develop deep understanding of industry-specific challenges and align our connectivity solutions to their strategic business objectives

Technical Consultation & Support

• Working with our Service Delivery Team, guide customers through onboarding, implementation, and optimization of LEO satellite services for their specific use cases (remote operations, IoT connectivity, backup communications, etc.)

• Collaborate with Technical Account Managers and engineering teams to troubleshoot technical issues and ensure service quality across customer locations

• Educate customers on network capabilities, coverage areas, latency characteristics, and best practices for their industry applications

• Translate complex technical concepts into business value propositions relevant to each industry vertical

Account Growth & Retention

• Identify expansion opportunities within existing accounts, including new locations, use cases, and business units

• Monitor customer health metrics and proactively address risks to retention

• Drive product adoption and utilization to maximize customer ROI and operational efficiency

• Develop success plans tailored to each customer's unique requirements, industry challenges, and deployment scenarios

Industry Expertise & Solution Development

• Understand industry-specific connectivity needs (e.g., remote retail locations, media broadcasting, offshore energy platforms, distributed manufacturing facilities)

• Identify how satellite connectivity enables digital transformation, operational efficiency, and business continuity

• Stay current on industry trends, regulatory requirements, and competitive landscape

• Develop industry-specific use cases and success stories to demonstrate value

Cross-Functional Collaboration

• Partner with Product, Engineering, and Operations teams to advocate for customer needs

• Provide customer feedback to inform product roadmap and service improvements

• Coordinate with the Network Operations Center (NOC) for service delivery and incident management

• Work with Sales and Marketing on case studies, testimonials and reference opportunities

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S.…