More jobs:
Computer User Support SME
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-02-14
Listing for:
Strategic Operational Solutions, Inc
Full Time
position Listed on 2026-02-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Brief Overview of Position:
Strategic Operational Solutions, Inc. (STOPSO) seeks a Subject Matter Expert (SME) Computer User Support Specialist to establish IT support standards and provides subject matter leadership for complex help desk and end-user problems, process design, and best practices in a 24x7 mission support environment for a Military Customer.
Required Qualifications , Education, Experience, andCertifications:
- 8+ years' direct user support/service desk experience
- Security Clearance Requirement
- Active Secret clearance or higher
Qualifications:
- Security+CE, A+, ITIL 3 Foundation certification(s) preferred
- Federal or Army service desk process ownership/leadership
- Bachelor's or equivalent experience
- Experience documenting and improving help desk SLAs and performance metrics
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