Contracts Analyst

Qualifications

• 3+ years of prior customer relations and/or vendor management experience in a leadership capacity.
• Detailed oriented with strong data analytics background.
• Ability to manage multiple competing priorities.
• Demonstrated ability to present data to leadership.

• Proven Capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership.
• Ability to understand contractual language.
• Experience in an Agile environment.
• Familiarity with Conferencing Technologies (e.g. Cisco, Web Ex, Crestron, MS Teams, Projection and Displays, DSP's, XIO Cloud, TMS, etc.).

• Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.
• Understand and participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.).
• Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible.
• Manage and support creation, maintenance, and delivery of customer/user documentation.
• Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery.
• Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings.
• Reviewing detailed invoicing and resolving billing issues before payment is released.
• Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service.
• Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident - Management activities that impact service or service offerings.
• Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc.
• Logistics and Project Management - Create and Maintain Project Schedule and Deliverables related to Conference Room Technology Refreshes.