Senior IT Support Engineer

IT Support Specialist – Onsite, 5 days/week

• Provide end-to-end technical support for hardware, software, and network issues across Windows and macOS systems (50/50 split).
• Troubleshoot and resolve break‑fix incidents, application errors, and email‑related problems (Exchange, Outlook, etc.).
• Manage onboarding and off‑boarding processes, including account provisioning, access control, and hardware setup.
• Deliver support via phone, walk‑up, and scheduled desk visits with a focus on responsiveness and empathy.
• Maintain and optimize workflows in Jira Software and Jira Service Management; contribute to automation and service catalog improvements.
• Collaborate with teammates to identify recurring issues and implement long‑term solutions.
• Document resolutions and contribute to internal knowledge base articles.
• Support internal tools and systems with a proactive, customer‑first mindset.

• Proven experience in IT support, ideally at a Tier 2 or Tier 3 level.
• Strong proficiency with Atlassian tools.
• Comfort working in a mixed Windows/macOS environment.
• Ability to troubleshoot a wide range of technical issues independently.
• Excellent communication skills and a service‑oriented attitude.
• Familiarity with imaging tools.

Intermediate Level

Contract position based out of Arlington, VA.

The pay range for this position is $23.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Arlington, VA.

This position is anticipated to close on Feb 26, 2026.

Equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.