ServiceNow IRM Developer

OVERVIEW

iTech AG is seeking an experienced Service Now Integrated Risk Management (IRM) Developer to support and enhance an enterprise Service Now implementation for a federal agency customer. This role will support the current Service Now environment while leading the design, configuration, and implementation of Service Now IRM capabilities, with an emphasis on workflow-driven automation, custom development, and enterprise-scale governance.

The successful candidate will play a critical role in supporting the agency’s risk and compliance objectives by implementing secure, scalable, and maintainable IRM solutions that align with Service Now best practices and federal governance requirements. The role requires strong hands‑on development expertise, including advanced scripting and front‑end capabilities, as well as deep knowledge of IRM business processes and implementation best practices.

The ideal candidate brings strong technical development skills, experience designing and implementing complex workflow‑based solutions, and demonstrated knowledge of IRM functionality including risk management, compliance workflows, policy management, and audit management.

• Design, configure, and develop solutions across the Service Now platform in alignment with federal requirements and platform governance standards
• Lead implementation and enhancement of Service Now IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows
• Design and implement complex workflow‑driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic
• Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required
• Develop and maintain custom UI components and front‑end logic using JavaScript, HTML, and Service Now UI frameworks (UI Builder, Service Portal, UI Policies, Client Scripts) as needed
• Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes
• Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred)
• Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented
• Adhere to established platform governance, change management, security review, and quality assurance processes
• Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions
• Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation
• Support later‑phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations
• Other duties as assigned

• 5+ years of hands‑on Service Now development experience in enterprise environments
• Demonstrated experience and strong understanding of implementing and configuring Service Now IRM capabilities
• Strong understanding of Service Now platform architecture, including tables, CMDB concepts, security model, scripting layers, and update set management
• Strong hands‑on scripting and development experience using JavaScript, Script Includes, Business Rules, UI Policies, Client Scripts, Glide Record, Service Now APIs, and Scripted REST/SOAP integrations
• Strong front‑end development skills, including experience with HTML, UI customization patterns, and modern Service Now UI frameworks
• Experience developing custom Service Now functionality that adheres to platform standards, including reusability, maintainability, and performance optimization
• Demonstrated experience building and troubleshooting complex Service Now workflows, including task orchestration, approval routing, conditional logic, exception…