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Hybrid Service Desk Analyst; Tier 1-2 – Windows & ServiceNow
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-02-16
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading technology services provider is hiring a Service Desk Analyst (Tier 1/Tier
2) in Arlington, VA for a hybrid position. The role requires delivering technical support to internal employees, responding to incidents and requests through various channels, and troubleshooting both in‑office and remotely. Key qualifications include proficiency in Service Now and superior customer service skills, with certifications like CompTIA A+ being advantageous. This position also entails providing Tier-2 support and participating in knowledge articles development.
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