Senior Business Process Consultant

Overview

iTech AG is looking for a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant is responsible for leading process definition, optimization, and alignment across Service Now ITAM solutions. This role partners directly with customer leaders to translate business needs into effective workflows and platform capabilities.

• Facilitate the definition and alignment of current processes toward improvement and recommended Service Now best practices together with Customer process owners, key Customer sponsors, and stakeholders
• Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans
• Support integration strategies that streamline data sharing and reporting across systems
• Ensure process outcomes align with organizational goals and Service Now solution capabilities
• Other duties as assigned

• 3-5 years in Service Now ITAM process design
• Deep knowledge of Service Now ITAM modules
• Strong workshop facilitation and stakeholder management skills
• Service Now CSA and relevant ITAM certifications preferred
• Strong interpersonal skills with a proven track record of providing excellent customer service
• Excellent writing and communication skills with attention to detail

• Bachelor's degree in a related field or an additional 4 years of related experience.

• Pursuant to a government clearance, U.S. citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to  Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.