Training Lead

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas.

Military Veterans Encouraged to Apply.

Job Description:

The Training Lead will be responsible for developing and delivering training programs, user guides, and rollout materials to support the successful adoption of new Enrollment System (ES) capabilities. This role ensures that stakeholders understand system functionality, process changes, and adoption expectations throughout modernization efforts and post-go-live support. The Training Lead works closely with business, technical, and operational teams to align training content with system behavior and user needs.

Requirements:

• U.S Citizenship required.
• Must be able to obtain and maintain a Public Trust clearance
• This position is remote but may require occasional onsite meetings in McLean, VA.
• You can be based out of following states: AZ, DC, FL, GA, OH, ME, MD, SC, TX, UT, VA, NC, OK, WV.

Qualifications and Experience:

• Bachelor's Degree in Education, Communications, Business, Information Systems, or a related field.
• At least 8 years of experience developing and delivering training for enterprise systems or programs.
• Strong experience creating user guides, training materials, and instructional content.
• Experience facilitating training sessions for varied audiences.
• Strong communication and presentation skills.
• Ability to translate complex system behavior into clear, user-focused guidance.
• Strong organizational skills and attention to detail.
• Ability to coordinate across multiple teams and stakeholders.

Preferred Qualifications:

• Experience supporting system modernization or large-scale system rollouts.
• Experience supporting post-go-live adoption and sustainment activities.
• Experience working in regulated or enterprise environments.

Responsibilities

Training Strategy and Planning:

• Develop and execute training strategies aligned with ES modernization milestones and rollout schedules.
• Identify stakeholder training needs across business, operational, and support roles.

Training Content Development:

• Create clear, accurate training materials including user guides, job aids, presentations, and reference documentation.
• Ensure training content reflects current system capabilities, workflows, and terminology.

Training Delivery and Facilitation:

• Deliver instructor-led and facilitated training sessions for diverse stakeholder groups.
• Support virtual and in-person training formats as required.

Rollout and Adoption Support:

• Develop rollout materials to support system transitions and phased deployments.
• Support stakeholders during go-live and post-go-live periods to reinforce understanding and adoption.

Stakeholder Coordination:

• Collaborate with product, engineering, operations, and business teams to ensure training materials are accurate and timely.
• Incorporate feedback from stakeholders to refine training approaches.

Knowledge Transfer and Enablement:

• Ensure training materials enable users to perform tasks independently and confidently.
• Support knowledge transfer to operational and support teams.

Documentation and Maintenance:

• Maintain and update training materials as system capabilities evolve.
• Ensure materials remain accessible, organized, and reusable.

Effectiveness Evaluation and Improvement:

• Assess training effectiveness through feedback and participation metrics.
• Continuously improve training content and delivery methods.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity:

NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national…