Senior IT Support Engineer

Description

IT Support Specialist

Location:

Arlington, VA (Onsite, 5 days/week)

• Provide end-to-end technical support for hardware, software, and network issues across Windows and macOS systems (50/50 split).
• Troubleshoot and resolve break‑fix incidents, application errors, and email‑related problems (Exchange, Outlook, etc.).
• Manage onboarding and offboarding processes, including account provisioning, access control, and hardware setup.
• Deliver support via phone, walk‑up, and scheduled desk visits with a focus on responsiveness and empathy.
• Maintain and optimize workflows in Jira Software and Jira Service Management; contribute to automation and service catalog improvements.
• Collaborate with teammates to identify recurring issues and implement long‑term solutions.
• Document resolutions and contribute to internal knowledge base articles.
• Support internal tools and systems with a proactive, customer‑first mindset.

• Proven experience in IT support, ideally at a Tier 2 or Tier 3 level.
• Strong proficiency with Atlassian tools.
• Comfort working in a mixed Windows/macOS environment.
• Ability to troubleshoot a wide range of technical issues independently.
• Excellent communication skills and a service‑oriented attitude.
• Familiarity with imaging tools.

Intermediate Level

Contract position based out of Arlington, VA.

The pay range for this position is $23.00 – $40.00/hr.

Benefits (subject to eligibility and terms) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Arlington, VA.

This position is anticipated to close on Feb 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.