ServiceNow System Administrator

OVERVIEW

iTech AG is seeking a Service Now System Administrator to support a federal program by administering, configuring, and maintaining the Service Now platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities, ensuring the platform remains stable, performant, and aligned with federal and organizational standards.

The ideal candidate has foundational Service Now experience, a strong understanding of core platform administration, and the ability to work collaboratively within an Agile delivery environment. This position is well‑suited for someone early in their Service Now career who is looking to grow their technical skills while supporting a mission‑focused federal program.

• Perform day‑to‑day Service Now system administration activities
• Manage users, groups, roles, and access controls
• Configure and maintain forms, lists, UI policies, and basic workflows
• Support incident, request, change, and knowledge processes
• Monitor system health and assist with basic troubleshooting and issue resolution
• Apply platform updates, patches, and configurations under guidance from senior team members
• Support platform governance and configuration management processes
• Assist with testing and validation of new features and enhancements
• Document configurations, procedures, and standard operating processes
• Participate in Agile ceremonies as part of the delivery team
• Ensure platform activities align with federal security and compliance requirements
• Other duties as assigned

• 1–2 years of hands‑on Service Now administration experience
• Strong understanding of Service Now core platform functionality
• Experience managing users, roles, groups, and access controls
• Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
• Ability to follow established platform standards and procedures
• Strong communication and collaboration skills
• Ability to work effectively in a federal or regulated environment

• Bachelor’s degree
• Service Now CSA

• Experience supporting federal government programs
• Familiarity with Agile or SAFe delivery environments
• Exposure to Service Now reporting and dashboards
• Basic scripting or configuration experience beyond out‑of‑the‑box functionality
• Strong desire to grow into advanced Service Now development or platform roles

• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to  Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.