Director, Business Insights

Title and Summary

Director, Business Insights

The Services team is a key differentiator for Mastercard, providing cutting‑edge services that help customers grow. Focused on thinking big and scaling fast worldwide, this agile team delivers end‑to‑end solutions for a diverse global customer base. Centered on data‑driven technologies and innovation, the services include payments‑focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data‑driven information and risk management services.

The Business Insights Team is focused on ensuring that all of Services can make data‑driven decisions and operate effectively and efficiently. The Director, Insights & Enablement will respond positively to the following:

• Have you effectively partnered with leadership across Sales, Delivery, Product and other functions to enhance strategic decision‑making through data‑driven insights and collaborative problem‑solving?
• Are you passionate about diagnosing strategic gaps and opportunities within a function’s operations and identifying targeted solutions to address them?
• Do you have deep experience with analytics engineering and data‑driven infrastructure, including data model design, system configuration, data storage architecture, and usage of BI platforms?
• Have you led productivity enhancements by identifying, procuring, and/or developing technology solutions aligned to business needs and operational goals?

• Influences the decision‑making process to produce better outcomes in a dedicated Services function (Sales, Delivery, Product, Strategy, HR, etc.) by providing a fact‑based and strategic thought partnership to functional leaders.
• Establishes the right measurement frameworks, KPIs and analysis questions to assess business health and performance.
• Ensures team members can maximize their time on intended work, minimizing other efforts through automation, process simplification, and proactive operational support.
• Drives the development and governance of Services business analytics infrastructure, focusing on ensuring systems and controls are optimally configured and data is centrally aggregated.
• Sets data architecture principles and guidelines, continuously reviewing current data models and initiating scalable improvements to models and process flows.
• Serves as a subject‑matter expert in analytical data models, leading peer code reviews and resolving analytics inquiries with speed and precision.
• Champions a culture of technical excellence by identifying opportunities to extend technical and business capabilities through employee mentorship, tooling innovation, and best practice adoption.

• Excellent problem‑solving skills with a strong emphasis on developing scalable, automated frameworks and processes.
• Strong business knowledge relevant to a given Services function and a passion for continuous learning and domain expertise expansion.
• Excellent command of relevant data sets (e.g., Financial, Sales & Marketing, Costs) and comfort with databases and analytic tools (e.g., SQL, ETL, Tableau, Salesforce).
• Strong technical orientation with experience collaborating with internal developers and configuring third‑party technical systems.
• Experience introducing new tools and techniques to a multi‑person team, resulting in measurable productivity gains.
• Generalist mentality with a well‑rounded skill set; prior consulting or engineering experience strongly preferred.
• Excellent verbal and written communication skills with the ability to engage effectively across all levels of the organization.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience.

Mastercard benefits for full‑time (and certain part‑time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible…