Computer User Support Specialist
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-02-19
Listing for:
Strategic Operational Solutions, Inc
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Brief Overview Of Position
Strategic Operational Solutions, Inc. (STOPSO) is recruiting for Computer User Support Specialists to deliver 24x7x365 Tier I/II Service Desk and onsite end-user support for a Military Customer. This role is responsible for ticket management, incident resolution, troubleshooting, user assistance, and escalation in accordance with service desk Standard Operating Procedures (SOPs) and established Service Level Agreements (SLAs). The specialist will help provide seamless Information Technology (IT) Operations and Maintenance (O&M) assistance, maintain records, analyze incident trends, and support remote and alternate site operations as well as training initiatives.
Required Qualifications , Education, Experience, And Certifications- Minimum of 2 years of experience in IT service desk or end-user support
- Experience with ticket management, troubleshooting, and customer communications
- Security Clearance Requirement
- Active Secret clearance or higher
- Security+CE required; ITIL 3 or 4 Foundation preferred
- Experience supporting DoW or military IT service environments
- IT training support or delivery experience
- Familiarity with Army/DoW ticketing systems and enterprise applications
- Associate's or Bachelor's degree in IT or related field preferred
- Strong interpersonal, written, and verbal communication skills
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×