ServiceNow Certified Master Architect

OVERVIEW

iTech AG is seeking an experienced Service Now Certified Master Architect to lead our efforts in harnessing the full potential of the Service Now platform to drive IT modernization and business growth. This role encompasses strategic advisory, solution development, delivery leadership, and innovation within the Service Now ecosystem. The successful candidate will be a key player in business capture, prototypes and demonstrations, proposal activities, delivery, and in fostering a culture of innovation and continuous improvement across iTech AG’s portfolio of Service Now customers.

This job requires a variety of Service Now certifications including the prestigious Certified Master Architect (CMA) credential.

• Design, develop, integrate, and operate Service Now prototypes and demos, providing high-quality solutions for business development, capture, and proposal life cycles.
• Actively engage with and contribute to the Service Now community through forums, events, and thought leadership, enhancing iTech AG's industry presence and networking with peers.
• Work with other iTech AG senior leaders to develop a strategic plan that will strengthen our position as a Service Now Elite Partner and garner more industry recognition by advising on which PLAs and Specializations we should invest in.
• Lead our innovation lab focusing on exploring cutting-edge technologies within Service Now, including AI, IoT, and blockchain, to identify and implement transformative solutions.
• Serve as a subject matter expert in advising on the strategic use of Service Now, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers.
• Leverage deep knowledge of Service Now to create compelling proposal content, demonstrating iTech AG's capabilities and value proposition.
• Mentor senior technical staff, sharing expertise in Service Now development and best practices to build a knowledgeable and capable team.
• Work with Marketing to produce videos with content that showcase Service Now success stories, capabilities, and innovations to support iTech AG’s brand and reputation.
• Take ownership of iTech AG’s Service Now instances and evaluate and integrate new modules and features to support diverse departmental needs, efficiency and innovation.
• Remain at the forefront of Service Now trends, best practices, and new features.
• 25% travel requirement for proposal, capture, and business development activities

• Minimum of 7 years of professional experience with a focus on Service Now Solution Design.
• In-depth knowledge of the Service Now Platform.
• Demonstrated experience in leading IT modernization.
• A strong background in Service Now proposals and projects.
• Experience with Enterprise Service Management Solutions.
• ITIL certification and best practices experience.
• Excellent written and oral communication skills.
• Experience with Service Now implementations following agile methodologies.

• Bachelor's degree or the equivalent years of experience
• Service Now Certified Master Architect

• N/A

• None
• Pursuant to government contracts, this position does require U.S. Citizenship.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to  Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.