Business Analyst - ServiceNow

Position: Business Analyst - ServiceNow (317)
Description

OVERVIEW

iTech AG is seeking a Business Analyst with 3-5 years of experience within the Service Now ecosystem to support the design, delivery, and optimization of Service Now solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery.

This role requires hands-on experience working within Service Now implementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies.

ROLES AND RESPONSIBILITIES

• Engage with stakeholders to gather, document, and validate business requirements
• Translate business needs into clear, structured user stories with acceptance criteria
• Conduct process analysis and identify improvement opportunities
• Facilitate workshops, discovery sessions, and backlog grooming sessions
• Document functional requirements, process flows, and use cases
• Analyze and define requirements across Service Now module
• Understand platform capabilities and recommend standard OOB solutions where possible
• Support UAT planning and execution
• Assist in release documentation and change communications
• Ensure alignment with platform governance and best practices established by iTech AG
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 3-5 years of experience as a Business Analyst
• Minimum 2-3 years of experience working within the Service Now ecosystem
• Experience writing user stories in Agile environments
• Strong understanding of Service Now platform fundamentals
• Experience supporting end-to-end Service Now implementations or enhancements
• Ability to work cross-functionally with business and technical stakeholders
• Strong documentation and communication skills
• Must be able to pass a company background check
• Ability to obtain and maintain a public trust with future project placement

EDUCATION AND CERTIFICATIONS

• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience in specific Service Now modules (e.g., FSM, EAM, ITSM, CSM, HRSD)
• Service Now Certified System Administrator (CSA) or other relevant certifications
• Experience with Agile/Scrum frameworks
• Familiarity with integration requirements and data migration activities
• Experience working in multi-vendor or subcontractor environments

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.