ServiceNow Developer

Our client is seeking a Senior Developer to develop highly complex, mission critical scoped and global applications for the Department of Homeland Security for a hybrid position in Arlington, VA. As a Developer, you will be part of a development team working alongside architects, scrum masters, business analysts and testers focused on the delivery of a critical case management application.

As the ideal candidate, you will be able to think critically in solving urgent mission issues, supporting end to end platform development from back-end configuration to Self-Service Portals.

Responsibilities:

• Actively participate in agile daily scrums and ceremonies, updating stories daily in Service Now documenting development progress and collaborating across platform teams

• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements

• Provide technical guidance and support to junior and mid-level staff

• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.

• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal and Sec Ops Security Incident Response (SIR)

• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment

• Create and maintain system design and operations documentation

• Ensure all development is created in alignment with Service Now Technical Best Practices

Required:

• U.S. citizen with the ability to attain DHS EOD

• BA + 15 years applicable experience

• Must be able to report onsite weekly in Arlington, VA

• 1 or more active Service Now certifications

• Extensive understanding of the ways in which Service Now can be configured and customized and scripting within the tool

• Experience integrating Service Now with external systems through SOAP or REST web services

• Experience with Okta and SSO technologies

• Experience using the Workflow Editor to configure workflows

Desired:

• Experience Service Now Sec Ops, specifically Security Incident Response (SIR)

• Experience with Service Now Customer Service Mgmt. (CSM)