Voice Administrator - Secret Clearance

Voice Administrator - Secret Clearance

Transform technology into opportunity as a Voice Administrator pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a Voice Administrator, the work you’ll do at GDIT will be impactful to the mission of Defense Information Systems Agency Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.

• Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break-fix actions.
• Voice System Administrator Team Tier II team member and supporting the 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS; with all its Core and Peripheral systems.
• Provide on-site support for the Ribbon AS system in support of over 90,000 users.
• Support of SIP-based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and Associated Element Managers.
• Interface and monitoring of Cisco Call Manager used for VOSIP system.
• Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
• Familiarized with the Ribbon AS PBX and its Element Managers.
• Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
• Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
• Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
• Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
• Interface with SNOW ticketing system and escalate system issues to other team leads and members when appropriate.

WHAT YOU’LL NEED TO SUCCEED:

Security Clearance Level: Active Secret clearance

Experience: 2+ years of related voice administration experience.

Education: Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of degree.

• DoD IAT Level II Baseline certification (CompTIA Security+ CE or similar)
• Will be training to achieve a Computing Environmental certification after hire if a candidate does not already possess one.

• Candidate must have the ability to communicate effectively with personnel of various expertise levels
• Solid Customer Support Skills in a high visibility environment
• Problem analysis and problem solving
• Attention to detail and accuracy
• 2 years experience in Voice Administration experience with DoD version of Voice Switch if not Avaya or Ribbon

Location: Onsite at the Pentagon - Arlington VA

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.