End User Support Specialist
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-03-12
Listing for:
ROCS Grad Staffing
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We’re representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. You’ll play a hands‑on role supporting system migrations, training staff, and ensuring technology adoption across the team.
Responsibilities- Provide Tier 1 & 2 end‑user support for Microsoft 365 tools including Outlook, Teams, One Drive, and Share Point
- Assist users through system migration activities, including mailbox setup, file access, and calendar integration
- Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions
- Monitor and respond to helpdesk tickets, calls, and live chat requests
- Support power users and department leads during migration phases; assist with live support sessions and office hours
- Track, document, and elevate recurring or complex issues to senior IT staff as needed
- Maintain and update self‑service resources such as FAQs, training guides, and troubleshooting documentation
- Collect and share user feedback to improve processes and training initiatives
- Participate in daily support meetings to align on priorities and common issues
- Must be eligible to work legally in the United States
- Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent technical experience
- 2+ years of experience in end‑user IT support, preferably within a Microsoft 365 environment
- Strong understanding of Microsoft 365 applications:
Outlook, Teams, One Drive, and Share Point - Experience supporting migrations or software rollouts (Google to M365 a plus)
- Familiarity with user provisioning, MFA, permissions, and SSO tools (Okta experience a plus)
- Proficient with helpdesk or ticketing systems (e.g., Zendesk, Service Now)
- Excellent communication skills with the ability to explain technical concepts to non‑technical users
- Strong documentation, organization, and problem‑solving skills
- Empathetic, patient, and customer‑service oriented approach
- M365 Fundamentals Certification (MS‑900) or similar credential
- Experience supporting remote desktop tools and hybrid environments
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×