IT Support Specialist

We are seeking a highly motivated and skilled IT Support Specialist to manage and maintain the technology infrastructure for our office environment. The ideal candidate will be part of a team providing IT technical assistance, ensuring the smooth and efficient operation of all end-user technology and providing exceptional support to our team.

• End-User Support: Provide Tier 1 and Tier 2 technical support, responding to help desk tickets, diagnosing hardware and software issues, and resolving technical problems in a timely and professional manner.
• Microsoft 365 (O365) Management: Administer and support the full suite of Microsoft 365 services, including user and license management,
  Exchange Online
  , and general troubleshooting.
• Collaboration Platform Support: Provide operational support for SharePoint Online and Microsoft Teams
  , assisting users with permissions, site structure, and collaboration best practices.
• Security & Access Management: Implement, manage, and troubleshoot Multi-Factor Authentication (MFA) solutions across various platforms to secure user access.
• Hardware Management:
• Setup, configure, and troubleshoot Windows 11 laptops and desktop computers.
• Install, configure, and maintain office peripherals, including network and local printers
  .
• Manage the deployment, configuration, and lifecycle of iPhone and Android mobile phones.
• Manage and support iPad devices using a Mobile Device Management (MDM) solution.
• Network Troubleshooting: Perform basic network troubleshooting for connectivity issues (LAN/Wi-Fi), including identifying and resolving problems with cabling, switches, and network access points.
• Documentation & Training: Create and maintain technical documentation and conduct basic user training on new software or IT procedures.

• Proven working knowledge and hands-on experience supporting an office environment.
• Strong expertise in administering and troubleshooting the Microsoft 365 ecosystem (O365, Exchange, Teams, SharePoint).
• Experience supporting and troubleshooting client-side issues with Salesforce
  .
• Proficiency in deploying, managing, and securing Windows 11 operating systems.
• Demonstrated experience with mobile device deployment and management for both iOS (iPhone/iPad) and Android platforms, utilizing MDM tools.
• Familiarity with setting up, configuring, and resolving issues related to printers and networked peripherals
  .
• Understanding and experience implementing and supporting Multi-Factor Authentication (MFA) technologies.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and the ability to perform basic network connectivity troubleshooting
  .
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated experience with industry recognized CMDB platform supporting, service request, incident response and employee onboarding and offboarding in support of HR.