Microsoft Helpdesk Analyst

Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.

Secret Level Clearance required
Local to NOVA**

• Provide Technical Assistance
  :
  Serve as a Tier 1 and 2 Agent, offer first-level support for Microsoft products, including Windows OS, Office 365, and other related software.
• Troubleshoot Issues
  :
  Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
• User Training
  :
  Conduct training sessions and create documentation to help users effectively utilize Microsoft applications. Regularly publish and update articles to the project team’s and Knowledge management.
• System Maintenance
  :
  Perform regular system monitoring to ensure optimal performance and security. Escalate Help Desk concerns to Senior MS Engineers
• Ticket Management
  :
  Track and manage support tickets using a help desk system, ensuring timely resolution and communication with users.
• Collaboration
  :
  Work closely with other IT team members to elevate and resolve complex issues. Identify areas of improvement for Help Desk operations for all tenants/team members
• Customer Service
  :
  Maintain a high level of customer satisfaction by providing friendly and efficient support. Train end users on the use of the system, training development and delivery

• Secret Clearance required & must be U.S. Citizen
• Strong verbal and written communication skills
• 1-2 Years Support of a Software Application, preferably Microsoft-based
• 1-2 Years of Help Desk and Troubleshooting and Application Support Job Type

  Full-time

  Pay

  $55,000.00 - $80,000.00 per year

  Benefits
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance
  Schedule
  • Monday to Friday
  Education
  • Bachelor's (Required)
  Ability to Relocate
  • Arlington, VA:
    Relocate before starting work (Required)