Deskside Engineer

Clearance:
Secret

Deskside Engineer

Rosslyn, VA

• Respond to and resolve basic IT support requests via phone, email, or ticketing systems.
• Troubleshoot hardware, software, and network connectivity issues for end‑users. Provide guidance on the use of IT systems, applications, and tools.
• Document and track service requests, resolutions, and user interactions in a ticketing system.
• Escalate unresolved or complex issues to higher‑level support teams.
• Assist with the setup, configuration, and maintenance of end‑user devices such as desktops, laptops, and peripherals.
• Perform routine system checks and updates to ensure functionality and security.
• Support onboarding processes by configuring accounts and devices for new users.
• Maintain knowledge of organizational IT policies and procedures to ensure compliance.
• Deliver excellent customer service and maintain professionalism in all user interactions.

• 1–2 years of basic understanding of IT systems, hardware, software, and networking concepts.
• 1–2 years of experience with common operating systems (e.g., Windows, macOS) and productivity tools (e.g., Microsoft Office Suite).
• 1–2 years of experience with ticketing systems and documentation of support activities.
• Knowledge of basic cybersecurity practices and safe computing principles.
• Ability to manage multiple service requests and prioritize tasks effectively.
• Strong problem‑solving and troubleshooting skills for resolving technical issues.
• Excellent communication and interpersonal skills to assist non‑technical users.
• Customer service orientation with a focus on user satisfaction.
• Relevant certifications such as CompTIA IT Fundamentals (ITF+) or A+ are preferred.

Actio Net is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.