Service Desk Analyst
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-05-08
Listing for:
Omniscius Consulting
Full Time
position Listed on 2026-05-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Our client is seeking Service Desk Analysts to provide IT support for a client.
Responsibilities:
- Resolve technical issues through various communication channels.
- Install, maintain, and troubleshoot IT hardware and software.
- Document and manage customer requests using ticketing systems.
- Provide exceptional customer service and technical support.
Qualifications:
- Bachelor’s Degree or equivalent.
- 2-5 years of IT support experience.
- Strong troubleshooting, problem-solving, and customer service skills.
- Active DoD Secret Clearance.
- When joining, you must possess an IAT level II certification in ACTIVE status:
- CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP
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