Communications Specialist

Req : 371351

We are currently seeking a Communications Specialist to join our team in Arlington, Virginia (US-VA), United States (US).

• Develop and execute communication strategies to promote IT services and capabilities.
• Craft clear, concise, and engaging messaging aligned with organizational goals and values.
• Utilize diverse communication channels (email, newsletters, intranet, and more) to reach stakeholders effectively.
• Collaborate with IT teams and business units to ensure accurate and timely dissemination of information.
• Provide mission awareness data and reporting to enhance stakeholder engagement and transparency.
• Identify gaps in communication processes and recommend improvements to templates, workflows, and messaging standards.

• Partner with government-appointed ICELs to track IT department requests and ensure timely follow‑up and resolution.
• Support communication flow between ICELs, IT teams, and leadership to maintain alignment and visibility into ongoing issues.
• Monitor and document escalations, ensuring they are routed appropriately and communicated clearly to stakeholders.
• Maintain organized records and status updates to help ICELs manage priorities and drive customer excellence across supported organizations.

• Minimum 5 years’ experience supporting the Communications role/responsibilities described above.
• Ability to obtain/maintain a Public Trust clearance.

• Strong written and verbal communication skills with the ability to craft strategic messaging.
• Ensures accuracy, clarity, and consistency in all communications and tracking activities.
• Skilled at working with cross‑functional teams, government stakeholders, and technical teams.
• Ability to manage multiple concurrent requests, deadlines, and communication flows.
• Experience supporting liaison or customer advocacy programs is a plus.
• Knowledge of ITIL principles and IT service management processes.
• Familiarity with performance metrics, customer satisfaction monitoring, and stakeholder engagement strategies.

EEO Statement – NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For pay transparency information, please .