IT Support Specialist

IT Support Specialist Overview

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Our mission is to digitize the world’s real estate, empowering people to discover properties, insights and connections that improve their businesses and lives. We have over 35 years of experience delivering unique, valuable offerings to customers.

The role is based in Arlington, VA, with a schedule of 5 days in office and every other Friday remote.

• Provide guidance, assistance, coordination, and follow up on client questions, problems, or malfunctions of all systems, applications, hardware and software installed and maintained by the company.
• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
• Document problems and solutions in the Service Desk ticketing system.
• Inform management of potential problems and identify problem trends.
• Create and maintain computer images.
• Install hardware and peripheral components such as monitors, keyboards, printers and hard drives.
• Install, configure, maintain, and upgrade computer hardware and software.
• Provide video conference administration and support.
• Perform any other duties and special projects as assigned.

• Bachelor’s Degree required from an accredited, not-for-profit, in-person university or college.
• 2+ years of experience in a corporate IT or Service Desk role.
• Experience implementing TCP/IP at the workstation level.
• Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions.
• Ability to lift/move equipment up to 50 lbs.
• Track record of commitment to prior employers.

• O365 Administration experience.
• Experience supporting laptop/mobile devices such as Dell/Surface Books, Macs, iPads, iPhones, etc.

• Generous compensation and performance-based incentives.
• Professional and academic growth opportunities including internal training and tuition reimbursement.
• Comprehensive healthcare coverage:
  Medical, Vision, Dental, Prescription Drug, Life, legal, and supplementary insurance.
• Virtual and in-person mental health counseling services.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• On-site fitness center or reimbursed fitness center membership costs (location dependent).
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
• Access to CoStar Group’s Employee Resource Groups.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access  as a result of your disability. You can request reasonable accommodations by calling 1‑855‑840‑1715 or by sending an email to

Please note that CoStar Group is not able to provide visa sponsorship for this position.