Senior Engagement Manager, ProServe Shared Delivery Team Engagement Management , AWS Profession

Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. You will combine technical expertise with strong project leadership to drive successful AWS-based implementations, bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. You will apply AWS frameworks such as Well-Architected and Cloud Adoption Framework, demonstrate technical credibility across stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and consider performance, scalability, security, and business impact.

You will validate technical solutions against business goals, manage technical risks, pursue relevant AWS certifications, develop domain-specific expertise, and communicate technical concepts to both technical and business audiences. As you progress, you will lead increasingly complex projects, shape cross-organizational technical strategies, and establish best practices in your domain. You will execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through offerings that help customers achieve outcomes related to enterprise cloud adoption and delivers focused guidance through global specialty practices across a variety of solutions, technologies, and industries.

• Leading and managing complex cloud migration and implementation projects
• Leveraging knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

Diversity and inclusion are valued  encourage candidates to apply even if they do not meet all preferred qualifications. If your career is just starting or you have non-traditional experiences, apply anyway. AWS offers an inclusive culture, mentorship, and opportunities for career growth. We emphasize work-life balance and flexibility within our working culture.

• 5+ years of cloud-based solution, system, network, and operating system experience (AWS or equivalent), or a degree in a related technology
• 5+ years of customer-facing work engaging with executives, technologists, or partners to solve business problems with advanced technologies
• 5+ years of cloud architecture and solution implementation experience
• Bachelor's degree in computer science, computer engineering, or a related field, or 5+ years of technical work experience

• 4+ years of technical specialist, design and architecture experience, or AWS Associate level certification
• 1+ years of technical specialist, design and architecture experience, or AWS Professional level certification
• Experience demonstrating technical breadth in AWS and/or cloud fundamentals

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with others, adhering to standards of excellence under stress, communicating effectively, and following all laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some job duties. We will consider qualified applicants…