Sr. Technical Account Manager - Enterprise, Leo

Sr. Technical Account Manager – Enterprise, Amazon Leo

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

• Serve as primary technical point of contact for enterprise customers post‑launch, ensuring optimal performance and technical success of Amazon Leo service delivery.
• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards.
• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments.
• Manage technical support processes for customer‑reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities.
• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post‑sales support protocols.
• Develop and refine customer‑facing technical collateral, integration guides, and troubleshooting documentation.
• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance.
• Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives.
• Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions.
• Enable rapid problem‑solving protocols through direct operational integration and coordination with internal engineering teams.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

As a member of Global Enterprise Services (GES), you will join the Customer Delivery (CD) team, a customer‑facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• 3+ years of satellite communications ground systems and operations experience
• Experience in networking and troubleshooting
• Experience in management of technical, enterprise customer‑facing resources or equivalent
• 5+ years of technical support experience
• Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
• Ability to organize and manage various technical support activities across multiple customer accounts in a fast‑moving environment

• Experience in a 24×7 operational services or support environment
• Experience in internal enterprise or external customer‑facing environment as a technical lead
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non‑technical leaders
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Bachelor's degree in a STEM field
• AWS certification, such as AWS Solutions Architect, or a similar cloud certification
• Bachelor's degree, or CCNA or equivalent level networking certification
• Knowledge of AWS Infrastructure
• 2+ years of SCADA systems and KPI's experience
• Experience conducting classroom training for related technology products and services
• Experience with logging and monitoring tools, such as AWS Cloud…