Support Engineer, Vulnerability Management

Job  |  Services LLC

Amazon is seeking a Support Engineer to join the AVM (AWS Vulnerability Management) organization. Our organization is accountable for the end-to-end software vulnerability lifecycle across all aspects of AWS. We are responsible for building the platform that monitors intelligence, detects vulnerabilities, drives remediation response, and drives innovation to meet the scale and demand of all AWS customers. Working with teams such as EC2, S3, RDS, Cloud

HSM, Containers, and Amazon Linux requires us to dive deep into all aspects of first- and third-party software across AWS including Operating Systems, firmware, databases, service/system hardening, cryptography, and audit analysis. We are passionate about diving deep to identify and build solutions that keep our customers safe.

This role is open in Arlington/Herndon, VA.

As a vulnerability management support engineer you will be primarily responsible for working with AWS internal services through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide solutions for our service teams on how to remediate vulnerabilities. You will find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

The right candidate for this position has a strong technical background in systems administration that allows them to approach any problem with confidence and ingenuity. They must be a "lifelong learner", embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. They will be customer-obsessed, always looking to understand customer pain points and find resolution quickly and completely.

They will be passionate about finding innovative solutions, and work proactively to solve potential problems and inefficiencies. And they must be able to communicate clearly and collaborate with others to deliver results with minimal supervision.

The successful candidate is one who loves working directly with software developers and system administrators to support and provide remediation guidance of vulnerabilities while understanding their needs and services. You will work directly with AWS service teams, partner security teams, and administrative teams to identify opportunities to improve our security posture. You will drive process improvements, and work with service owners and to help mitigate risk and support service teams on complex technical challenges.

AWS Security is engaged with many security issues for a wide variety of platforms and technologies including cloud services, Internet of things (IoT), identity and access management, mobile devices, virtualization and custom hardware, all operating at massive scale. Our team drives large scale, long-term programs across all of AWS.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

We’re…