Sr. Customer Solutions Manager, HiTech

Job :  | Amazon Web Services, Inc.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.

Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end‑to‑end frictionless cloud adoption experience.

Your customers capture the full potential of AWS’ industry‑leading solutions.

As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey (technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self‑motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem‑solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer‑centric experiences.

• Contribute to business and technical discussions and ask relevant questions to uncover dependencies.
• Possess working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security) and have deeper understanding in at least one technology area.
• Consider the larger picture (efficiency, availability, operability, scalability, risks, business goals, customer experience) and balance customer needs with engineering teams.
• Convey detailed technical knowledge (verbally, in writing, and via diagram) to internal and external teams.
• Actively participate in customer technical discussions and provide guidance on best practice.
• Identify patterns and make connections to improve program and process efficiency.
• Understand relevant services and/or products, or similar industry technology.

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, mathematics, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• Travel up to 30% of the time.

• 2+ years of professional work experience or experience with AWS services or other cloud offerings.
• Experience with problem solving and disruptive innovation, developing technology programs and working across…