Customer Solutions Manager, AWS Global Nonprofit Business

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Nonprofits team. In this role, you will serve as a trusted advisor to nonprofit organizations navigating their cloud adoption and AI transformation journey — helping them translate their missions into measurable outcomes through modern cloud solutions.

• Own & Influence:
  Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations.
• Drive Adoption:
  Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions.
• Accelerate Value:
  Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency.
• Enable & Govern:
  Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence.
• Advocate & Coach:
  Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams.
• Collaborate & Coordinate:
  Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
• Build & Scale:
  Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment.

As a CSM on the AWS Nonprofits team, you'll serve as the central connector between our nonprofit customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones.

You’ll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve nonprofit use cases — such as autonomous donor outreach, intelligent program matching, or AI-driven impact measurement — and manage go‑live events that mark critical transitions.

• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.
• Experience in a customer‑facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• 3+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 3+ years of work in enterprise IT, either as a vendor, consultant or with prior experience working with or managing technical programs.
• Experience in a direct or matrixed role leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• Knowledge of cloud computing, IT infrastructure, and different programming languages.
• Strong written and verbal communication skills, including the ability to present to senior managers and directors.

• PMP or SCRUM/Agile, SAFe certification.
• Experience as a SCRUM master or leading a SAFe program.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.
• AWS or other cloud certification.
• Experience working with nonprofit organizations, public sector, or mission‑driven entities, including familiarity with nonprofit technology ecosystems (CRM/donor management,…