Principal Engagement Manager, Professional Services; ProServe team

Description

AWS Professional Services (Pro Serve) team seeks a highly skilled Engagement Manager (EM) to lead delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.

Applying AWS frameworks such as the Well‑Architected Framework and the Cloud Adoption Framework, while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.

In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion, while exceeding customer expectation.

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

• 8+ years of cloud architecture and solution implementation experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience managing and delivering large‑scale enterprise IT projects
• Experience with IT compliance and risk management requirements (e.g., security, privacy, SOX, HIPAA)
• Experience with software development life‑cycle (SDLC) and agile/iterative methodologies

• Degree in advanced technology, or AWS Professional level certification
• Knowledge of compliance and security standards across the enterprise IT landscape
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Knowledge of security and compliance standards including HIPAA and GDPR
• Experience implementing AWS services in a variety of distributed computing environments
• Experience managing executive customer relationships and key business stakeholders
• Experience with enterprise architecture frameworks (e.g., TOGAF, Zachman) and identifying relationships between business services, information, applications, and global infrastructure assets
• Experience with enterprise systems including SAP, Oracle, and custom applications
• Experience in performance optimization and cost management for cloud environments
• Experience explaining technical concepts in pre‑sales environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff; and following all…