Client Service Manager

Position Overview

Client Service Manager – FDIC, Arlington, VA.

• Perform complex installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related software.
• Lead teams in onsite updates, configuration changes, or software installations, including bulk MACDs.
• Provide technical support and setup during special events such as conferences and lead technical assistance to end users.
• Resolve escalated service delivery issues and communicate with internal stakeholders and the field force.
• Oversee key areas:
  Conventional Device Support, Printer and MFD Device Support, Mobile Device Management, MACDs, and Walk‑Up Kiosk Support.

• Five or more years of experience in service delivery and network hardware and software configuration troubleshooting.
• Experience with diverse desktop systems, operating systems, and technical environments.
• Excellent customer service orientation, verbal communication skills, and support of Windows, MAC, MS Office, VPN, local and network printing, and mobile device services such as Active Sync.
• Ability to install software and troubleshoot a wide range of applications.
• Experience in a financial services environment preferred; analytical thinking and problem‑solving ability.
• Proficiency with Big Fix, Bomgar, SCCM for desktops, Exchange Online Protection, Office
  365 Advanced Threat Protection, Windows Defender, Windows Bit Locker, IBM MaaS
  360.
• Demonstrated experience supporting government agencies or federal contracts, including IC, DoD, federal civilian agencies, or military organizations.
• Education:
  
  BS/BA in Computer Science, Information Technology, or equivalent combination of education or experience.
• Clearance:
  Ability to receive a Public Trust clearance.
• US citizen.

Arlington, VA. Travel less than 10%.

• Work schedule:
  
  Day shift Monday–Friday; may be requested to work evenings and weekends.
• Type of environment:
  Varies. Noise level:
  Low.

Regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear; stand, walk, sit; climb or balance; stoop, kneel, crouch, or crawl; lift up to 25 pounds frequently and up to 50 pounds. Vision requirements: close, distance, peripheral, depth perception, and ability to adjust focus.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.