ServiceNow Architect

Position: ServiceNow Architect (323)
Description

OVERVIEW

iTech AG is seeking a Service Now Architect to support a federal program by designing, developing, and enhancing Service Now solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core Service Now capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on Service Now development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments.

This role requires an architect who can translate requirements into maintainable, performant Service Now solutions while adhering to federal standards and best practices.

ROLES AND RESPONSIBILITIES

• Design, develop, and configure Service Now solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Design, develop, and support Service Now portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with customer product owners to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve Service Now defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 2+ years experience as a hands-on Service Now Architect
• Strong experience developing custom Service Now applications and platform configurations
• Hands-on experience with Service Now portal development (Service Portal and/or UI Builder)
• Proficiency with Service Now scripting (JavaScript, Glide APIs)
• Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

• Bachelor's degree
• Service Now CSA

PREFERRED QUALIFICATIONS

• Service Now Certified Implementation Specialist (CIS):
• CIS - IT Service Management (ITSM) or
• CIS - Customer Service Management (CSM)
• Experience supporting federal government programs
• Strong experience with Service Portal, UI Builder, and user experience design
• Experience configuring ITSM and/or CSM modules
• Familiarity with Service Now data model and performance optimization
• Strong problem-solving, communication, and collaboration skills
• Experience supporting Dev Sec Ops -aligned Agile teams

SECURITY CLEARANCE

• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.