MacOS Customer Support Engineer - SBG

Job Details

Level: Experienced

Job Location:

Arlington, VA (SBG) – Station: SBG - Arlington, VA 22201

Position Type:
Full Time

Education Level: 4 Year Degree

Travel Percentage:
Up to 25%

Job Shift: Day

Job Category:
Information Technology

SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide.

SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. The role directly supports CISA’s mission through enterprise-class endpoint management and engineering, serving federal employees who play critical roles in securing the nation’s infrastructure. This position is working on‑site in VA.

• Serve as the primary customer‑facing interface for macOS‑related incidents and service requests.
• Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF or mobility services.
• Assist with imaging, patching, application deployment, and account management for macOS devices.
• Collaborate with Tier 3/4 engineers to elevate complex issues and implement enterprise solutions.
• Write, bench‑test, and support Shell/Bash/Python scripting.
• Provide training and guidance to end users on macOS features, policies, and security best practices.

• Must be a US Citizen.
• Must be able to pass a Federal background check.
• Must be determined suitable for federal employment.

• 3+ years of experience supporting macOS systems in enterprise environments.
• Familiarity with JAMF preferred; other MDM platforms (Air Watch, Intune) acceptable.
• Database management expertise preferred.
• Strong troubleshooting skills for endpoint, application, and user issues.
• Excellent customer service and communication skills.
• Shell/Bash/Python scripting skills preferred.
• Federal IT support experience preferred but not required.
• Eligible for DHS security clearance.

BS Degree in Computer Science/Engineering or related discipline.

• Apple Certified Support Professional (ACSP)
• Apple Certified IT Professional (ACITP)
• Apple Device Support
• CompTIA Security+

• Computer work – 100% of the time.
• Telephone work – 60% of the time.
• Reading – 100% of the time.
• Standing – 10% of the time.
• Sitting – 60% of the time.
• Walking – 5% of the time.
• Lifting – if traveling, ability to lift up to 50 lbs unassisted; otherwise up to 15 lbs unassisted several times a day.
• Travel – less than 10% per year via aircraft or private vehicle.

SBGTS, Inc. is an Equal Opportunity Employer.