Delivery Associate Director

Job Summary

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk, Deskside and Field Support Services, Business Relationship Management, Change/Configuration Management, Major Incident Management, Asset Management, and the Capital Equipment Replacement Program (CERP) – sometimes referred to as Capital Equipment Refresh. The Director ensures delivery of a seamless user experience and adherence to defined SLAs while delivering measurable improvements through KPIs.

They contribute to client satisfaction through effective Business Relationship Management and oversee coordination of Mission and Site Support Services to deliver the highest level of operational services, service management, change control, and continuous service improvement. The Director provides periodic metrics and status reporting to the client leadership team with recommendations to improve services, customer experience, and cost optimization, and manages scheduling and projects aligned with client objectives.

• Bachelor’s degree in IT, Computer Science, Information Systems, Management, or a related field
• Minimum 10 years of experience in IT operations, including:
  • Minimum 5 years of experience in a senior IT management or director role
  • Minimum 1 year of experience managing enterprise ITSM platforms (such as Service Now), cloud productivity tools, and hardware/software lifecycle management
• ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.
  
  Framework to demonstrate a deep understanding of ITIL principles
• Ability to obtain or maintain a Public Trust clearance

NTT DATA provides a reasonable range of compensation for this role. The starting pay range is $104,558–$242,031, depending on experience and qualifications. The position may also be eligible for incentive compensation based on individual and company performance. The role is also eligible for company benefits including medical, dental, vision insurance with employer contribution, health savings or flexible spending accounts, life and AD&D insurance, short and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and other voluntary or legally required benefits.

• Medical, dental, vision insurance with employer contribution
• Health savings or flexible spending account
• Life and AD&D insurance
• Short‑term and long‑term disability coverage
• Paid time off
• Employee assistance program
• 401(k) with company match
• Other voluntary or legally required benefits

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.