IT Desktop Support Technician II

Job Summary

The Desktop Support Technician II provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business. The role focuses on maintaining PEVS systems—including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers—to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. The technician conducts diagnostics, attempts repairs, replaces faulty devices with government furnished equipment (GFE), configures them to maintain service levels, and manages asset disposition per government requirements.

They also handle warranty activities for manufacturer‑covered devices, coordinate vendor support, and apply MACD processes to maximize productivity across sites.

• Expertise in hardware maintenance and diagnostics for PEVS systems
• Proficiency in Tier 2 troubleshooting and repair
• Familiarity with warranty management
• Strong problem‑solving skills
• Experience with MACD (Move, Add, Change, Delete) processes
• Excellent customer service and communication skills

• Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons.
• Bachelor's degree, with one-and-one‑half (1.5) years of additional experience substitutable for one (1) year of a typical degree program.
• Ability to obtain a Public Trust

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $84,216 – $126,324. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position is offered as temporary, it will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.