Customer Support Administrator; IT Specialist

Position: Customer Support Administrator (IT Specialist)
Arlington, Virginia

Secret

On-site only

Administrative Services/Customer Support

** Overview*
* GovCIO is currently hiring for a Customer Support Administrator/IT Specialist with an active Secret clearance to serve as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This position will be located in Arlington, VA and is a fully onsite position.

** Responsibilities*
* + Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.

+ Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, Service Now, Service Manager, and others.

+ Troubleshoots and resolves issues with on-site communications equipment.

+ Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.

+ Facilitates resolution of network, hardware, and software problems, including O365 and One Drive.

+ Maintains remote user assistance capabilities.

+ Provides technical assistance for relocations and moves.

+ Stages and take-downs end-user workstations and associated equipment.

+ Manages user/workstation accounts and permissions within Active Directory.

+ Maintains operability of the Uninterruptible Power Supply (UPS).

+ Provides troubleshooting of VTC equipment.

** Qualifications*
* + High School with 6 - 9 years IT customer support (or commensurate experience)

+ Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.

+

Experience with system reimaging, remote desktop management platforms, and remote connection tools.

+

Clearance Required:

Active Secret with the ability to obtain and hold DEA suitability.

** Posted Salary Range*
* USD $55,000.00 - USD $75,000.00 /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

** What You Can Expect*
* ** Interview & Hiring Process*
* If you are selected to move forward through the process, here's what you can expect:

+ During the Interview Process

+ Virtual video interview conducted via video with the hiring manager and/or team

+ Camera must be on

+ A valid photo  be presented during each interview

+ During the Hiring Process

+ Enhanced Biometrics  screening

+ Background check, to include:

+ Criminal history (past 7 years)

+ Verification of your highest level of education

+ Verification of your employment history (past 7 years), based on information provided in your application

** Employee Perks*
* At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

+ Employee Assistance Program (EAP)

+ Corporate Discounts

+ Learning & Development platform, to include certification preparation content

+ Training, Education and Certification Assistance
* + Referral Bonus Program

+ Internal Mobility Program

+ Pet Insurance

+ Flexible Work Environment

* Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

** We are an Equal Opportunity Employer.
** All qualified applicants will…