HQ Deskside Technician

Job Summary

The HQ Deskside Technician provides Deskside Services at Headquarters within Mission and Site Support Services under the Service Delivery Line of Business, delivering on‑site support for immediate walk‑up assistance during business hours to maintain IT asset functionality and minimize business disruptions. Proficient in hardware and software troubleshooting, including Audio/Visual equipment, and with strong customer service and interpersonal skills, this role resolves user issues promptly and enhances the overall customer experience.

Familiarity with ITSM tools like Service Now facilitates efficient ticket management, while the ability to provide timely walk‑up support and knowledge of end‑user device management ensures reliable operations. By assessing IT environments and supporting mission requirements, the HQ Deskside Technician contributes to proactive monitoring and comprehensive site support, promoting productivity across the organization.

• Proficiency in hardware and software troubleshooting
• Strong customer service and interpersonal skills
• Familiarity with ITSM tools (e.g., Service Now)
• Ability to provide timely walk‑up support
• Technical skills in AV support
• Knowledge of end‑user device management

• HS Diploma
• Minimum 2 years of experience supporting role/responsibilities above
• Ability to obtain a Public Trust clearance

• Bachelor's degree

The starting pay range for this role is $60,214 - $81,466. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits include medical, dental, and vision insurance with an employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally‑required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.