Senior Solution Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

** Job Description*
* The Solution Engineer  will lead technical requirement gathering and solutioning for customer use cases. Provision tools, resources, and ensure alignment with customer needs. Lead the customer use case intake process, working with customers to understand their requirements and objectives. Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities. Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability.

Develop and maintain intake process documentation and templates. Facilitate solutioning workshops with customers and technical teams. Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. Track and report on intake metrics, including volume, cycle time, and customer satisfaction. Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation.

Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.

** Must have:*
* + 8 years of experience gathering technical requirements, solutioning, and managing customer cases in technical enterprise settings.

+ Demonstrated ability to translate complex business and mission needs into feasible technical solutions, facilitate cross-functional collaboration, and ensure successful end-to-end solution delivery.

+ Bachelor's degree (or an additional 4 years of experience).

** Security Clearance:*
* + Active TS Clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of  
** California, Colorado, Hawaii, Illinois, Maryland,*
* ** Massachusetts,*
* ** Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland** . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits.

You can find more information on benefits here. ()  We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$116,900-$243,100 USD

** _What We Believe_*
* _As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and…