Software Implementation Consultant - Hybrid; Arlington VA

Join a growing technology team and an awesome customer community.

Do you enjoy making the complex simple? Love being hands‑on in the software without having to program it? Plan your day, track your work, and keep your promises?

If you are motivated by delighting customers and representing a team, we should talk.

We are looking for a technology professional who loves to roll up their sleeves and configure a system without programming. This role is a blend of project management, business analysis, and system administration. When you finish your project, you will have a functioning production system ready for launch.

On any given day, you may find yourself:

• Configuring and testing the Learning Builder software to meet customer requirements.
• Organizing and tracking work using our project management software.
• Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support.
• Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation.
• Contributing to a fun work environment. We even have an office dog.

From time to time, we will need you to help us improve our software product by:

• Suggesting and documenting new product features.
• Creating or contributing to customer training content.
• Testing new features.

We have several open positions at different levels of responsibility, from mid‑level analyst to senior consultant.

This is an office/remote hybrid position, meaning you will commute to the office a few days a week. We are not accepting remote‑only applications.

• Have experience in gathering, analyzing and documenting business requirements.
• Be well‑versed in data architecture and client‑server concepts through prior software implementations.
• Be proficient in delivering a technical solution.
• Demonstrate strong verbal and written communication skills.
• Be proficient with BPM methodology and tools and standard project management software and concepts.
• Be able to work collaboratively and effectively with diverse staff, colleagues, and clients.
• Enjoy learning and actively be working to expand their knowledge base and worldview (tech or otherwise).
• Be experienced and successful collaborating with clients and team members remotely.
• Be present at our Arlington, VA Headquarters 3 days per week.

And, if you don't quite have the experience at the senior level, please indicate the level you would like to be considered in the application process.

We encourage candidates with a Liberal Arts degree to apply.

At this time our recruiting efforts are limited to the Washington Metropolitan region.

Parking, 401k contribution, health insurance benefits, paid time off, office dog.