Technical Account Manager, ES - WWPS

Description

AWS Global Services brings together experts from across AWS who help customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

As a Technical Account Manager (TAM), you will be the principal technical advisor and voice of the customer for Amazon Web Services Enterprise Support. You will help craft and execute strategies to drive customers’ adoption and use of AWS services, including EC2, S3, Dynamo

DB, RDS, Lambda, Cloud Front, Gen/AI, IoT, and more. Your technical acumen and customer‑facing skills will enable you to represent AWS within a customer’s environment and lead discussions with senior leadership regarding incidents, trade‑offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, proactively maintain the operational health of customers’ AWS environments, and build close relationships to understand their business and technical challenges. This position requires the ability to travel 10% or more as needed.

• Work with engineering and service teams to resolve customer support issues while focusing on long‑term solutions.
• Develop and execute strategies to expand customer adoption of AWS services.
• Represent AWS within customers’ environments and advocate for best practices.
• Engage senior leadership on incidents, risk management, and technical trade‑offs.

Each day involves providing advocacy and strategic technical guidance, building relationships with customers, and ensuring their AWS environments remain healthy and scalable. Travel as required to meet with customers and partner teams.

• 5+ years of design, implementation, operations, or consulting experience with distributed applications.
• 5+ years of technical engineering experience.

• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer‑facing environment as a technical lead.

The base salary range for this position is listed below:  –  USD annually. Your Amazon package will include sign‑on payments, restricted stock units (RSUs), health insurance (medical, dental, vision, prescription, Basic Life & AD&D, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.