AV​/VTC Facilitator

Description

Title:

AV/VTC Facilitator

Location :
Pentagon DC

Clearance:
Active DOD Secret

• Manages, prepares, and assists on-site an event in a single conference room
• Coordinate AV/VTC Dry Runs for all meetings. These dry runs are performed in-person with the customer
• Perform Daily “Morning Checks” for all unclassified and classified conference room and update reports to Leadership and on SharePoint.
• Technician required to preset the conf room 15 mins prior to customer arrival
• Daily review the Concierge Desk Calendars to ensure all customer meetings with AV/VTC requirements have been captured and the AV/VTC Tech has reached out to all customers.
• AV/VTC Technician is responsible for watching all VTC participant connection via the Cisco MCUs/Conductor.
• AV/VTC Tech late shift sends a “closing’ email to Team and Mgmt.
• Obtain meeting request orders, book meeting rooms and send confirmations to clients.
• Oversees meeting booking, cancellation, and postponement orders from customers for individual conference rooms
• Resolves booking conflicts and provides VTC dial in information to customer.
• Books AV/VTC customer needs on Outlook Calendars as required
• Performs regular inspections of meeting facilities to ensure lightings and AV equipment and other amenities work properly
• Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables to meet customers’ requirements for events and functions
• Integrates customer devices with conference room equipment
• Ensures equipment is installed according to designated layout
• Monitors sound feeds to ensure quality
• Tests and resolves equipment issues
• Maintains inventory of equipment
• Perform scheduling duties for VTCs and special events within the conference center