Tier 2 IT Support-Classroom Support

Location(s): Crystal City, VA

Hours: Regular Full-Time

Salary Range: $65k/yr - $73k/yr

Clearance Requirements

This position requires a current and active Secret Clearance at the time of application.

What you will be doing:

The person in this position will provide troubleshooting and assistance with classroom equipment; images and repairs classroom equipment; and simulates or recreates user problems to resolve operating difficulties.

The duties will include:

• All Tier 2 duties
• Interaction with Undergraduate School (UGE), helpdesk staff, DEVOPS, network team to restore service and or identify and correct core problems.
• Will document, track, and monitor problems to ensure a timely resolution.

Position Requirements

Experience:

• Minimum of 5+ years related experience with a BS Degree (see Education for additional information)
• Windows or Apple Certified Mac Technician.
• Strong working knowledge/ familiarity with Ivanti Management Suite, and Windows imaging
• Must be resourceful and able to take initiative in a dynamic environment.
• Ability to troubleshoot technical problems effectively and efficiently.

Education:

• Requires AA/AS with 7+ years experience
• Bachelor’s preferred, not required. BA/BS with minimum 5+ years experience

Certifications:

• Required IAT Level II (Security+, CySA+, CND, or SSCP)

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

Benefits:

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following:
Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.

JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.