Integration Support Engineer

Your Role

• As an Integration Support Engineer, you’ll play a pivotal role in delivering secure, high‑performing, and scalable technical integrations that directly enhance the experience of our clients and partners. Your expertise in PKI, secure communications (SFTP, HTTPS), Single Sign‑On (SSO), and REST APIs will ensure that integration projects are executed with precision, speed, and a strong focus on security and service excellence.
• You’ll take ownership of both implementation and ongoing support of our B2B integrations—enabling financial institutions to connect, transact, and innovate with confidence. This role is ideal for someone who thrives in a collaborative, cross‑functional environment, and who is motivated by delivering tangible outcomes for customers and internal stakeholders alike.

• Deliver Secure, Scalable Integrations: Design and implement integration solutions that meet partner and client needs, aligning with industry best practices and Intra Fi’s architectural standards.
• Drive Partner Success: Work proactively with partner IT teams to understand their goals, troubleshoot issues, and implement secure connections using protocols such as SFTP, HTTPS, and REST APIs.
• Lead on SSO Solutions: Design, deploy, and maintain Single Sign‑On capabilities using Ping Identity, enhancing both user experience and security posture.
• Champion Internal Improvements: Collaborate across departments to evolve and refine integration tools, documentation, and workflows—improving efficiency and clarity for both internal and external users.
• Influence Product Roadmaps: Advocate for integration features that meet evolving partner needs, contributing to the technical strategy with insight and initiative.
• Respond with Confidence: Participate in an on‑call rotation and lead the resolution of high‑severity technical incidents with calm and expertise.
• Communicate with Impact: Translate complex technical topics into clear language for technical and non‑technical audiences, maintaining strong, solution‑oriented communication with clients and colleagues.
• Balance Speed with Risk: Make thoughtful decisions in real time, weighing urgency against potential trade‑offs in performance, security, and user impact.

• Experience with artificial intelligence (AI) tools to optimize workflows, problem‑solving, and productivity.
• Intermediate‑level experience with platform architecture, REST APIs, encryption and key management.
• Working knowledge of IAM protocols (SAML, OAuth, OIDC), networking protocols, and common SSO and FTP solutions.
• Proven ability to troubleshoot across multiple connected platforms and guide projects to completion with minimal oversight.
• An analytical mindset for synthesizing complex data and designing targeted solutions.
• Strong oral and written communication skills to effectively collaborate with internal teams and external IT departments.
• Ability to document solutions clearly and train peers as needed.
• Customer‑first orientation with a commitment to security and service.
• Comfortable navigating ambiguity and juggling multiple high‑impact priorities simultaneously.
• Bachelor’s degree (Computer Science or related field preferred)
• 2–5 years of experience in integration engineering, technical support, or a related role

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Intra Fi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.