Manager, Customer Solutions Management , AWS Nonprofits

Job Description

We are looking for a Manager, Customer Solutions Management (CSM) who thrives in a dynamic, customer-focused environment and is obsessed with accelerating the cloud and AI adoption of nonprofit organizations. You will lead a team of CSMs working with mission-driven nonprofit customers and own delivery of strategically important solutions with significant customer technical and business impact across cloud migration, modernization, and AI transformation initiatives.

• Lead & Develop:
  Hire, onboard, train, and develop Customer Solutions Managers; build a high-performing team of cloud and AI adoption experts.
• Set Strategy & Goals:
  Define team strategy working backward from customer problems, establish metrics to measure progress and operational excellence, set clear performance expectations, and coach team members toward career growth and promotion readiness.
• Drive Customer Success:
  Own the end-to-end customer experience from migration through modernization to AI transformation; ensure success and growth in customers’ cloud and AI journeys.
• Build Relationships:
  Build deep relationships with decision makers within nonprofit customer accounts; enable customers to become “Cloud advocates” and align technology adoption with mission objectives.
• Accelerate AI Adoption:
  Identify opportunities for intelligent automation, autonomous workflows, and AI-powered solutions that scale nonprofit impact across your team and customer base.
• Coach & Mentor:
  Provide coaching to CSMs on program cadence, executive presence, and aligning business outcomes with technology solutions.
• Collaborate Across AWS:
  Act as liaison between customers, service engineering teams, solutions architecture, professional services, and support to ensure cohesive execution against customer cloud strategy.
• Scale Best Practices:
  Guide development of whitepapers, playbooks, and other high-value customer-facing guidance for nonprofit cloud and AI adoption.
• Operational Excellence:
  Establish workflows, SLAs, and audit mechanisms that ensure customer outcomes are measurable, decisions are data-driven, and work quality consistently raises the bar.

• 5+ years of team leadership, hiring and development experience.
• 8+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Experience and detailed knowledge of the support market and insights related to cloud computing and IT.
• Experience driving execution of large-scale project plans with multiple teams in support of business goals.
• Experience providing and effectively communicating strategic and tactical recommendations based on data.
• Experience communicating and presenting to senior leadership.

• Experience implementing AWS/cloud services.
• Knowledge of cloud technology partner ecosystem and related products.
• Experience working with nonprofit organizations, public sector, or mission-driven entities.
• Experience driving AI/ML adoption programs, generative AI solutions, or agentic AI initiatives across customer portfolios.
• Understanding of responsible AI principles and AI governance frameworks.
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams.
• Deep understanding of software development/engineering lifecycle from conception to delivery.
• AWS certifications (Solutions Architect, AI Practitioner, or equivalent).
• Track record of developing team members through collaborative development planning, coaching, and strategic project assignment resulting in promotions and career growth.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is listed below. Your Amazon package may include sign-on payments, restricted stock units (RSUs), health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
USA, VA, Arlington -  -  USD annually.

Company – Amazon Web Services, Inc.
Job : A